Does it matter which webhost I use?
We definitely recommend working with a quality web host, but we’ll be happy to work with whoever you’ve chosen. If you’re looking for a quality hosting provider, we can make some recommendations based on our your needs, and our experience and testing. You can also check out our guide to WordPress hosting performance to get a feel for the hosting landscape.
Do you give any discounts if I want you to manage more than one site?
Yes! We definitely give bulk discounts. Contact us for details. We also work with agencies, as well as plugin and theme shops to provide site management for their clients, and support for their products.
Do you offer web hosting?
We don’t. We work closely with the webhost of your choice to make sure your site is operating at a high level, but we aren’t in the hosting business. We’re in the business of being your advocate and support team, which would be really hard if we were your hosting provider too.
Which payment methods do you accept?
We accept all major credit cards including Mastercard, Visa, Discover, and American Express. After signup, cards are auto-charged each month on a recurring basis until you decide to cancel or upgrade your plan.
Can I change my plan after signup?
Of course. You can upgrade or downgrade at any time by visiting your billing portal. If you aren’t sure how to access the billing portal, contact us and we’ll send you a link to your personal portal.
Am I locked into a contract?
No. We don’t use shady cell phone provider tactics here. We believe in earning your business month after month, and you can cancel your service with us at any time. Although we really hope that doesn’t happen.
What's your refund policy?
We offer a 100% fully guaranteed refund during the first 30 days of service. Once 30 days have passed, refunds are prorated for the remaining time left in the month.
Do you offer an affiliate or reseller program?
We don’t offer a reseller program, but we’ll be launching an affiliate program very soon. There will be a short application process to be approved, but nothing too major. Subscribe to our newsletter (at the bottom of the site) to get updates!
What happens if a plugin or theme update breaks my site?
The simple answer is that we fix it. We go out of our way to ensure compatibility before we update plugins, themes, or WordPress versions, but sometimes the results of an update are unexpected and things break. In those rare scenarios, we quickly repair the issue and contact the plugin or theme author so they can work on patching the issue.
Do you have a preferred web host?
We recommend the web host that’s best for your unique situation. It may sound like a cop out answer, but instead of recommending one host to all of our clients, we go out of our way to find out what your specific needs are, and then try and pair you with a host that meets them. You can read more about our philosophy for recommending web hosts on our blog.
How many support requests can I submit each month?
You can ask us as many questions as you’d like, and if your request is covered by your site management plan, then we’ll take care of it right away. There’s no limit to the number of tasks we perform as long as it’s covered by your monthly plan. Sometimes we’ll refer you to an article, or just send you a quick answer of our own for times when you have a question. If your support request isn’t covered by your plan, we’re happy to give you an estimate for completing the work you need done, or can quickly upgrade you to a higher plan. In short, send us a note whenever you think we can make your life easier.
What if I don't need monthly support?
Currently the only services we offer outside of our monthly plans are code reviews, SEO audits, and site migrations. If one of those services is what you’re looking for, feel free to get in touch. If you’re looking for some other service, the best course is to sign up for a monthly plan, and submit your official request so we can provide an estimate.
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Lovin’ the care the @wpsitecare guys are giving one of my clients. Love when a recommendation rocks! Thanks guys!