Does it matter which webhost I use?
We definitely recommend working with a quality web host, but we’ll be happy to work with whoever you’ve chosen. If you’re looking for a quality hosting provider, we can make some recommendations based on our your needs, and our experience and testing. You can also check out our guide to WordPress hosting performance to get a feel for the hosting landscape.
Do you give any discounts if I want you to manage more than one site?
Yes! We definitely give bulk discounts. Contact us for details. We also work with agencies, as well as plugin and theme shops to provide site management for their clients, and support for their products.
Do you offer webhosting?
We don’t. We work closely with the webhost of your choice to make sure your site is operating at a high level, but we aren’t in the hosting business. We’re in the business of being your advocate and support team, which would be really hard if we were your hosting provider too.
How do I pay?
We accept all major credit cards including Mastercard, Visa, Discover, and American Express. After signup, cards are auto-charged each month on a recurring basis until you decide to cancel or upgrade your plan.
Can I change my plan after signup?
Of course. You can upgrade or downgrade at any time by visiting your billing portal. If you aren’t sure how to access the billing portal, contact us and we’ll send you a link to your personal portal.
Am I locked into a contract?
We don’t use shady cell phone provider tactics here. We believe in earning your business month after month, and you can cancel your service with us at any time. Although we really hope that doesn’t happen.
What's your refund policy?
We offer a 100% fully guaranteed refund during the first 30 days of service. Once 30 days have past, refunds are prorated for the remaining time left in the month.
Do you have an affiliate or reseller program?
We don’t. And there are a few reasons why. Our main reasoning is that we prefer to establish long term relationships with partners and clients, and affiliate relationships tend to be a lot more fleeting. That said, we have been known to give out some killer partying gifts for referrals.
What happens if a plugin or theme update breaks my site?
The simple answer is that we fix it. We go out of our way to ensure compatibility before we update plugins, themes, or WordPress versions, but sometimes the results of an update are unexpected and things break. In those rare scenarios, we quickly repair the issue and contact the plugin or theme author so they can work on patching the issue.
Do you have a preferred webhost?
We recommend the web host that’s best for your unique situation. It may sound like a cop out answer, but instead of recommending one host to all of our clients, we go out of our way to find out what your specific needs are, and then try and pair you with a host that meets them. You can read more about our philosophy for recommending webhosts on our blog.
How many support requests can I submit each month?
You can ask us as many questions as you’d like, and if your request is covered by your site management plan, then we’ll take care of it right away. There’s no limit to the number of tasks we perform as long as it’s covered by your monthly plan. Sometimes we’ll refer you to an article, or just send you a quick answer of our own for times when you have a question. If your support request isn’t covered by your plan, we’re happy to give you an estimate for completing the work you need done, or can quickly upgrade you to a higher plan. In short, send us a note whenever you think we can make your life easier.
What if I don't need monthly support?
There are certainly cases when good people like you like to manage your own WordPress sites, and don’t need ongoing services. If you just need help configuring a plugin, moving your website to a new web host, or cleaning up a hacked website, check out our a la carte service options.