Malware removal & hack cleanups
Need help cleaning up malware on your site? We can identify and remove pharma hack spam, SQL injections, malicious redirects, cross-site scripting (XSS) coding, and more. We can also close any backdoors into your site to prevent future hacks.
Restoring a backed up WordPress site
Has your WordPress website become compromised by site hack or wrecked by a disastrous WordPress software update? Our backup and restore services make the site recovery process quick and hassle-free.
Fixing WordPress fatal errors
Fatal errors typically happen when a piece of WordPress software (like a plugin, theme, or WordPress core) has trouble “playing nice” with other software due to incompatible version updates. Let us help you sort it out all out.
WordPress site access issues
There are many reasons why you might find yourself without access to your site — pesky hackers, the WordPress white screen of death, or even past developers. We can help you regain control of your site and ensure that you never lose control of it ever again.
“Help! Something stopped working!”
Is your theme glitching out? Is your site suddenly running at the speed of snail? Has your ecommerce store suddenly stopped working? These are critical issues that result in revenue losses and frustrated customers. We can work with you to diagnose, troubleshoot, and fix these issues fast.
Has your site become the target of a distributed denial of service (DDoS) attack? These malicious attacks can cause significant downtime, which can result in revenue loss and major headaches. We can help you get through this nightmare, as well as set you up to mitigate future DDoS attacks.
You know we’ll be there for you when the absolute worst happens, but ideally, it shouldn’t ever get to that point. The best way to stop emergency WordPress issues from happening in the first place is with a WordPress support plan from SiteCare.
How does SiteCare protect sites from the most common WordPress emergencies?
1. 24/7 malware scanning
If your site isn’t being scanned for malware around the clock, you might not notice that there’s a problem until the damage is already done. That’s why we offer 24/7 malware monitoring through Sucuri — the gold standard for WordPress security.
2. Daily cloud backups
Need to restore a previous version of your website after experiencing a site hack or other WordPress emergency? It’s easy with our daily cloud backups. When we back up your site, we transmit all of your site files over an encrypted connection to the most reliable and secure storage platform on the web, Amazon Web Services (AWS). We also offer more frequent backup services for ecommerce businesses and high-volume content publishers.
3. Uptime monitoring
Whether it’s a DDoS attack, hardware failure, an unexpected traffic spike, DNS issues, or your web host’s lackluster reputation for reliability, your site will go down at some point. These events are typically unexpected and out of your control, but with uptime monitoring, we can help you mitigate the downtime and identify opportunities for lessening future downtime. If your site goes down for any reason, our team will be the first to know, and in many cases, we can diagnose and resolve the issue before it’s even on your radar.
4. Managed WordPress updates
Did you know the vast majority of WordPress emergencies are the result of security vulnerabilities and unstable code from out-of-date software? Updating your theme, plugins, and core WordPress software is crucial for preventing WordPress emergencies from happening in the first place. Managing site updates on your own can be time-consuming, but with a SiteCare plan, we take care of all updates to your theme, plugins, and core WordPress software.
5. Guard site access
Brute force attacks occur when When you partner with SiteCare, we make sure you. There are many strategies we can implement to guard access to your site, including blocking automated hacker bots, limiting login attempts, forcing strong passwords, enabling two-factor authentication, auditing user accounts with admin access, and whitelisting logins for selected IP addresses.
6. Ironclad CloudProxy firewall
Without a firewall protecting your WordPress site, it’s much easier for cybercriminals to infiltrate and attack your website and server. But hackers are no match for our ironclad CloudProxy Firewall — included as a standard feature of our SiteCare Pro Plan.
7. Peace of mind
When you’re a SiteCare customer, we consider your crisis to be our crisis. When you find yourself in the midst of a website-related emergency, we spring into action from the moment your SOS ticket hits our support inbox.